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Terms & Conditions
Overview
In these Terms and Conditions, “we”, “our”, and “us” refer to DealX Trading Limited trading as ‘Harbour Furniture’, and “you” refers to the customer. All monetary references are in New Zealand dollars (NZD). These Terms and Conditions, along with your order, form the complete agreement between DealX Trading Limited and you, the customer. No external terms apply to this website or our business unless expressly agreed upon in writing by both parties. Any changes to these Terms must be confirmed in writing and mutually approved.
Acceptance
These Terms and Conditions govern your access to and use of our website and its services. By registering as a member or purchasing any products from us, you agree to be bound by these Terms. If you do not agree, you must not use our services. By accepting these Terms, you confirm that you are at least 18 years of age. We currently sell and deliver products only within New Zealand and do not offer international shipping.
Choice of colour and design
For products that offer options such as colour, size, or left-hand/right-hand configurations, please specify your preference when placing your order. If no preference is provided, we will dispatch the item that is readily available in stock. Please note that all colour selections are subject to availability.
Information errors
While we endeavour to ensure all information provided on our website is accurate and up to date, we reserve the right to cancel or refuse any order in the event a product is listed with an incorrect price or inaccurate description due to typographical error, technical fault, or any other oversight. In such circumstances, any amounts paid by you in relation to the affected order will be refunded in full.
Warranty policy
We warrant the quality of our products and, unless otherwise specified, all items are covered by a 12-month Return to Base (RTB) warranty from the date of purchase. Under RTB terms, the customer is responsible for the cost of returning the product to us. Upon receipt, we will, at our discretion, repair or replace any faulty item. A refund will only be issued if a replacement is not available.
This warranty is non-transferable and applies solely to the original purchaser. Shipping and delivery charges are non-refundable under any circumstances.
The warranty does not apply in cases of unauthorised repairs, incorrect assembly, misuse, abuse, or use of the product in a manner for which it was not intended. Furthermore, this warranty is void if the product has been used for business or commercial purposes unless expressly stated otherwise.
Returns and refunds
If a product you receive is found to be faulty, we will make every reasonable effort to resolve the issue promptly. You must notify us in writing within three (3) working days of receiving the goods. Where a fault is confirmed, we will provide a replacement and fulfil all obligations under the Consumer Guarantees Act 1993.
Where goods are returned for reasons other than a fault (including change of mind), the original shipping fees are non-refundable, and a restocking fee of 15% of the purchase price will apply.
To be eligible for a full refund, returned items must be in their original, unused, and resalable condition as received by the purchaser. We do not accept responsibility for, or offer refunds on, items damaged either directly or indirectly after receipt by the purchaser. In all such cases, shipping charges will not be refunded, and the 15% restocking fee will apply.
Returns and refunds
If a product you receive is found to be faulty, we will make every reasonable effort to resolve the issue promptly. You must notify us in writing within three (3) working days of receiving the goods. Where a fault is confirmed, we will provide a replacement and fulfil all obligations under the Consumer Guarantees Act 1993.
Where goods are returned for reasons other than a fault (including change of mind), the original shipping fees are non-refundable, and a restocking fee of 15% of the purchase price will apply.
To be eligible for a full refund, returned items must be in their original, unused, and resalable condition as received by the purchaser. We do not accept responsibility for, or offer refunds on, items damaged either directly or indirectly after receipt by the purchaser. In all such cases, shipping charges will not be refunded, and the 15% restocking fee will apply.
Returns and refunds
If a product you receive is found to be faulty, we will make every reasonable effort to resolve the issue promptly. You must notify us in writing within three (3) working days of receiving the goods. Where a fault is confirmed, we will provide a replacement and fulfil all obligations under the Consumer Guarantees Act 1993.
Where goods are returned for reasons other than a fault (including change of mind), the original shipping fees are non-refundable, and a restocking fee of 15% of the purchase price will apply.
To be eligible for a full refund, returned items must be in their original, unused, and resalable condition as received by the purchaser. We do not accept responsibility for, or offer refunds on, items damaged either directly or indirectly after receipt by the purchaser. In all such cases, shipping charges will not be refunded, and the 15% restocking fee will apply.
Damaged or Faulty Goods
Warranty: The majority of our products are supplied with a minimum return-to-base warranty period of one (1) year.
Reporting Faults: Should you identify a fault in your product, please notify us promptly. Your notification must include photographic or video evidence of the issue, accompanied by your relevant reference or invoice number. We shall respond to your notification with an update within one (1) to two (2) business days.
Technical Assessment: Where the query is of a technical nature requiring consultation with our suppliers to facilitate effective resolution, a response may take up to five (5) working days.
Remedial Action: The Company reserves the right, at its sole discretion and based on the nature and characteristics of the fault, to elect an appropriate remedy. This may include repair, replacement, or provision of parts to restore functionality. Partial refunds may be offered where appropriate to facilitate continued use of the item.
Product Return & Assessment: The Company may require the faulty item to be returned to our nearest branch for further assessment. Assessments requiring technical support may take up to ten (10) working days.
Collection Limitations: Please note that the Company does not organise collection services from rural delivery addresses. Customers residing at rural delivery addresses shall be responsible for delivering the product to the nearest designated courier depot for collection, or must provide the Company with a non-rural delivery address for collection arrangements.
Warranty Limitations & Exclusions
Applicability: The manufacturer’s warranty applies solely to products used for domestic, non-commercial purposes.
Exclusions: The warranty expressly excludes:
- Damage resulting from accidents, neglect, or improper use;
- Deterioration attributable to fair wear and tear in the course of normal usage;
- Failure arising from failure to observe the manufacturer’s care, maintenance, or usage instructions.
Voidance: Any unauthorised modification, repair, or physical/structural alteration to the product shall immediately invalidate and void the warranty in its entirety.
Duration & Commencement: The warranty period is twelve (12) months, effective from the date of original purchase, unless expressly stated otherwise in writing.
Non-Transferability: This warranty is personal to the original purchaser (being the individual or entity named on the valid proof of purchase) and may not be assigned or transferred to any subsequent owner or user.
Warranty claims
All items must be returned within 30 days of the date of delivery. Returned goods must be in the same condition as when received by the purchaser, including being unworn, unused, with all original tags attached, and accompanied by the original packaging.
Change of mind returns
Customers wishing to make a change of mind return must notify our customer care team within 14 days of the purchase date and provide a copy of the original invoice.
Returned products must be in mint condition, unopened, and in their original packaging.
Both original shipping costs and return shipping expenses shall be borne by the customer. The customer assumes all risk associated with the return shipment.
Upon receipt and assessment by our team, if the returned item is deemed 100% suitable for resale, a credit note will be issued within 3 working days, excluding any shipping costs.
Please note that change of mind returns are not accepted for mattresses, toppers, foot massagers, and related products due to health and hygiene reasons.
Flat pack furniture that has been opened is ineligible for return under this clause.
A 15% restocking fee will apply to change of mind returns where the product is not returned in its original packaging or is found not to be faulty.
Payments
Payments will not be processed until all required information has been duly received by us.
Payments are not cleared on weekends or public holidays; therefore, please ensure sufficient funds are available on your credit card to facilitate payment processing on the next business day.
If payment is not received within 7 days of your order confirmation date, we reserve the right to cancel the transaction.
We also reserve the right to modify product prices displayed on www.harbourfurniture.co.nz at any time without prior notice.
While we employ advanced technological measures to secure transactions, we disclaim any liability for damages or consequential losses (whether direct or indirect) arising from fraudulent or unauthorized use of a customer’s credit card. Please be advised that we do not collect or store customers’ credit card information.
Need help?
Contact us at [email protected] for questions related to refunds and returns.