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Delivery
A shipping estimate will be automatically generated once all items have been added to your shopping cart and your shipping address, including suburb and postcode, has been verified. All shipping rates are quoted in New Zealand Dollars (NZD). Final delivery charges will be calculated and displayed at checkout.
For delivery locations not included within our standard shipping options, please contact our customer support team via email at [email protected]. Shipping costs for such locations will be assessed and communicated accordingly.
We provide delivery services to both urban and rural areas within New Zealand only. Please note that we do not offer international shipping services.
Delivery to private boxes (P.O. Boxes) or similar postal addresses is not available.
Full payment of all charges, including shipping fees, is required prior to dispatch of goods. Delivery timeframes are subject to product availability and the destination address.
To facilitate the delivery process, customers are required to provide a valid contact telephone number during checkout. This contact detail may be used by our delivery partners to coordinate delivery or communicate updates regarding your order.
In certain cases, oversized, overweight, or otherwise restricted items may not be eligible for delivery to rural locations, or additional delivery charges may apply. Customers are encouraged to contact our customer service team to discuss possible delivery options for such orders.
We are pleased to offer reliable delivery services to ensure the prompt and efficient receipt of your purchased goods. Please refer to the following information regarding our standard delivery timeframes:
- Courier Deliveries (Within the Same Island): Estimated delivery within 1 to 3 working days. Please note that deliveries to rural areas may require additional time.
- Courier Deliveries (Inter-Island): Estimated delivery within 2 to 4 working days. Rural deliveries may experience extended timeframes.
- Large Freight Deliveries (Within the Same Island): Estimated delivery within 3 to 5 working days. Delivery to rural locations may take longer due to logistical constraints.
- Large Freight Deliveries (Inter-Island): Estimated delivery within 2 to 7 working days, with potential delays for rural destinations.
All timeframes provided are indicative only and are expressed in business days, excluding weekends and public holidays. Delivery times may vary based on destination, item size, and carrier capacity.
Click & Collect (Free Pickup)
We are pleased to offer a Free Pickup (Click & Collect) service for customer convenience. Please note that advance booking is strongly recommended, as same-day pickup is not available due to high demand. Customers are required to schedule their pickup in advance by contacting our customer support team at [email protected].
- Our team will notify you once your order is prepared and available for collection.
- Customers may authorise a third party to collect their order on their behalf. In such cases, the authorised person must present the order invoice number and evidence of your written authority to collect the goods. Pre-arrangement and confirmation with our customer support team are required prior to any third-party collection.
We appreciate your understanding and cooperation in facilitating an efficient pickup process.
In-Store Collection Option
For customers seeking a prompt solution, we offer the option of in-store collection immediately following purchase, subject to stock availability. Availability confirmation will be provided at the time of order.
We are committed to ensuring a seamless and satisfactory shopping experience. Should you have any questions or require further assistance, please contact our customer support team ([email protected]) for prompt assistance.