Terms & Conditions

Overview

In these Terms and Conditions, “we”, “our”, and “us” refer to DealX Trading Limited trading as ‘Harbour Furniture’, and “you” refers to the customer. All monetary references are in New Zealand dollars (NZD). These Terms and Conditions, along with your order, form the complete agreement between DealX Trading Limited and you, the customer. No external terms apply to this website or our business unless expressly agreed upon in writing by both parties. Any changes to these Terms must be confirmed in writing and mutually approved.

Acceptance

These Terms and Conditions govern your access to and use of our website and its services. By registering as a member or purchasing any products from us, you agree to be bound by these Terms. If you do not agree, you must not use our services. By accepting these Terms, you confirm that you are at least 18 years of age. We currently sell and deliver products only within New Zealand and do not offer international shipping.

Choice of colour and design

For products that offer options such as colour, size, or left-hand/right-hand configurations, please specify your preference when placing your order. If no preference is provided, we will dispatch the item that is readily available in stock. Please note that all colour selections are subject to availability.

Information errors

While we endeavour to ensure all information provided on our website is accurate and up to date, we reserve the right to cancel or refuse any order in the event a product is listed with an incorrect price or inaccurate description due to typographical error, technical fault, or any other oversight. In such circumstances, any amounts paid by you in relation to the affected order will be refunded in full.

Warranty policy

We warrant the quality of our products and, unless otherwise specified, all items are covered by a 12-month Return to Base (RTB) warranty from the date of purchase. Under RTB terms, the customer is responsible for the cost of returning the product to us. Upon receipt, we will, at our discretion, repair or replace any faulty item. A refund will only be issued if a replacement is not available.

This warranty is non-transferable and applies solely to the original purchaser. Shipping and delivery charges are non-refundable under any circumstances.

The warranty does not apply in cases of unauthorised repairs, incorrect assembly, misuse, abuse, or use of the product in a manner for which it was not intended. Furthermore, this warranty is void if the product has been used for business or commercial purposes unless expressly stated otherwise.

Returns and refunds

If a product you receive is found to be faulty, we will make every reasonable effort to resolve the issue promptly. You must notify us in writing within three (3) working days of receiving the goods. Where a fault is confirmed, we will provide a replacement and fulfil all obligations under the Consumer Guarantees Act 1993.

Where goods are returned for reasons other than a fault, the original shipping fees are non-refundable, and a restocking fee of 15% of the purchase price will apply.

To be eligible for a full refund, returned items must be in their original, unused, and resalable condition as received by the purchaser. We do not accept responsibility for, or offer refunds on, items damaged either directly or indirectly after receipt by the purchaser. In all such cases, shipping charges will not be refunded, and the 15% restocking fee will apply.

Damaged or Faulty Goods

Warranty: The majority of our products are supplied with a minimum return-to-base warranty period of one (1) year.

Reporting Faults: Should you identify a fault in your product, please notify us promptly. Your notification must include photographic or video evidence of the issue, accompanied by your relevant reference or invoice number. We shall respond to your notification with an update within one (1) to two (2) business days.

Technical Assessment: Where the query is of a technical nature requiring consultation with our suppliers to facilitate effective resolution, a response may take up to five (5) working days.

Remedial Action: The Company reserves the right, at its sole discretion and based on the nature and characteristics of the fault, to elect an appropriate remedy. This may include repair, replacement, or provision of parts to restore functionality. Partial refunds may be offered where appropriate to facilitate continued use of the item.

Product Return & Assessment: The Company may require the faulty item to be returned to our nearest branch for further assessment. Assessments requiring technical support may take up to ten (10) working days.

Collection Limitations: Please note that the Company does not organise collection services from rural delivery addresses. Customers residing at rural delivery addresses shall be responsible for delivering the product to the nearest designated courier depot for collection, or must provide the Company with a non-rural delivery address for collection arrangements.

Warranty Limitations & Exclusions

Applicability: The manufacturer’s warranty applies solely to products used for domestic, non-commercial purposes.

Exclusions: The warranty expressly excludes:

Damage resulting from accidents, neglect, or improper use;
Deterioration attributable to fair wear and tear in the course of normal usage;
Failure arising from failure to observe the manufacturer’s care, maintenance, or usage instructions.

Voidance: Any unauthorised modification, repair, or physical/structural alteration to the product shall immediately invalidate and void the warranty in its entirety.

Duration & Commencement: The warranty period is twelve (12) months, effective from the date of original purchase, unless expressly stated otherwise in writing.

Non-Transferability: This warranty is personal to the original purchaser (being the individual or entity named on the valid proof of purchase) and may not be assigned or transferred to any subsequent owner or user.

Warranty claims

All items must be returned within 30 days of the date of delivery. Returned goods must be in the same condition as when received by the purchaser, including being unworn, unused, with all original tags attached, and accompanied by the original packaging.

Change of mind returns

We do not accept returns, exchanges, or refunds for change of mind purchases.

This includes (but is not limited to):

Incorrect choice
Change of preference
Size, colour, or style not suitable
No longer required
Found a better price elsewhere

Please ensure measurements, colours, and product specifications are carefully checked before placing your order.

Consumer Guarantees Act (CGA)

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.

If a product is faulty, not as described, unsafe, or does not perform as reasonably expected, you are entitled to a remedy in accordance with the CGA. Remedies may include repair, replacement, or refund depending on the nature of the issue.

Payments

Payments will not be processed until all required information has been duly received by us.

Payments are not cleared on weekends or public holidays; therefore, please ensure sufficient funds are available on your credit card to facilitate payment processing on the next business day.

If payment is not received within 7 days of your order confirmation date, we reserve the right to cancel the transaction.

We also reserve the right to modify product prices displayed on www.harbourfurniture.co.nz at any time without prior notice.

While we employ advanced technological measures to secure transactions, we disclaim any liability for damages or consequential losses (whether direct or indirect) arising from fraudulent or unauthorized use of a customer’s credit card. Please be advised that we do not collect or store customers’ credit card information.

Delivery

We endeavour to dispatch all orders at the earliest opportunity. Estimated delivery timeframes are as follows:

Wellington Region: Standard deliveries will be dispatched within 2 to 3 working days.
North Island: Standard deliveries will be dispatched within 3 to 5 working days.
South Island: Standard deliveries will be dispatched within 5 to 8 working days.
For large freight shipments, an additional 3 to 4 working days may be required.

Please note that deliveries to rural or remote areas may experience extended delivery times due to logistical limitations.

General Shipping Information

Deliveries are generally made to your door only (ground floor only).

Drivers are not obligated to deliver items beyond the ground floor, including navigating stairs. For apartment deliveries, items will generally be delivered to the building reception, or to the customer’s doorstep at the sole discretion of the delivery driver.

All delivery timeframes are estimates only and are expressed in business days, excluding weekends and public holidays. While all reasonable efforts are made to meet the indicated delivery timeframes, we accept no liability for delays caused by third-party courier or freight forwarding services.

The delivery service does not include unpacking of goods, removal of packaging materials, or disposal of old furniture.

In the event that the customer is unavailable to receive the delivery, redelivery will be scheduled, and a redelivery fee may be charged.

Customers are required to inspect all goods upon delivery. Any damages sustained in transit must be reported to us within 24 hours of receipt, accompanied by supporting evidence (such as photographs or video documentation). Failure to report transit damages within this timeframe may affect eligibility for claims or remedies.

For further information about our combined shipping, please visit Shipping & Pick-up Guide – Harbour

Solid Wood Natural Characteristics Disclaimer and Warranty Terms

Natural Characteristics of Solid Wood

Solid wood is a natural material and may exhibit inherent characteristics including, but not limited to:

Small cracks or hairline splits
Wood grain variation
Colour variation
Minor movement, expansion, or contraction
Surface checking

These characteristics occur due to natural responses to environmental conditions such as temperature, humidity, and seasonal changes.

Such natural occurrences are normal and do not constitute manufacturing defects.

Environmental Impact

Changes in humidity, temperature, and exposure to:

Heat pumps
Direct sunlight
Air conditioning
Indoor heating

may cause solid wood to expand, contract, or develop minor cracks over time. This is a normal and expected behaviour of solid timber products.

Warranty Coverage

This warranty covers:

Structural defects
Manufacturing faults
Failure affecting usability or structural integrity

This warranty does NOT cover:

Natural wood movement
Hairline cracks or surface checking
Cosmetic changes that do not affect structural integrity
Damage caused by environmental conditions
Improper use, misuse, or lack of proper care

Consumer Guarantees Act

Nothing in this warranty excludes or limits your rights under the Consumer Guarantees Act 1993.

Goods are guaranteed to be of acceptable quality, durable, and fit for their intended purpose under normal residential use.

Recommended Care

To minimise natural wood movement:

Maintain stable indoor humidity levels
Avoid placing furniture near heat sources
Avoid direct sunlight exposure
Use furniture in indoor residential environments only

Mattress Disclaimer and Warranty Terms

Warranty Period

This mattress is covered by a Limited Warranty of 12 months from the original date of purchase.

This warranty applies only to the original purchaser and is not transferable.

What This Warranty Covers

This Limited Warranty covers manufacturing defects in materials and workmanship under normal residential use.

Covered items include:

Structural Manufacturing Defects

Broken or cracked internal springs caused by manufacturing fault
Failure of internal support system not related to misuse
Defective stitching or seam failure due to workmanship

Permanent Indentation (Sagging)

Permanent indentation is covered only if ALL of the following conditions are met:

Indentation is 25mm (1 inch) or greater
Indentation is measured without any weight on the mattress
Mattress has been used on a properly supportive and compliant bed base
Indentation is not localised (e.g. edge sitting or single-point pressure)

Body impressions, comfort settlement, or softening of materials are not considered defects.

What Is NOT Covered (Exclusions)

This warranty does not cover:

1. Normal Wear and Tear

Softening of foam or comfort layers
Body impressions less than 25mm
Changes in firmness preference

2. Improper Use or Support

Use on an unsuitable, damaged, or unsupported bed base
Slat bases without adequate centre support
Slat spacing exceeding recommended limits
Floor use without ventilation

3. Localised Damage

Sagging caused by sitting on the edge of the mattress
Damage caused by repeated pressure in one area
Localised indentations or uneven wear

4. Abuse or Neglect

Jumping, trampling, standing, or placing heavy objects on the mattress
Folding or bending the mattress
Water damage, stains, mould, or mildew
Damage caused by pets

5. Failure to Follow Care Instructions

Failure to rotate the mattress periodically
Use of the mattress for commercial or rental purposes

Bed Base Requirements

To be eligible for warranty coverage, the mattress must be used on:

A structurally sound bed base
Adequate centre support for Double size and above
Slat spacing no greater than 75mm

Failure to meet these requirements may void the warranty.

Warranty Claim Process

To lodge a warranty claim, customers must provide:

Proof of purchase
Clear photos of the mattress (top and sides)
Photos of the bed base and support system
Measurement of the claimed indentation

Inspection or independent assessment may be required.

Remedies

If a manufacturing defect is confirmed, the seller may, at its discretion:

Repair the mattress
Replace the mattress with an equivalent model
Provide a partial refund based on time of use

Consumer Guarantees Act Notice (New Zealand)

This warranty is provided in addition to the rights and remedies available under the Consumer Guarantees Act 1993.S