Solid Wooden Furniture Warranty Policy
Natural Characteristics of Solid Wood
Solid wood is a natural material and may exhibit inherent characteristics including, but not limited to:
- Small cracks or hairline splits
- Wood grain variation
- Colour variation
- Minor movement, expansion, or contraction
- Surface checking
These characteristics occur due to natural responses to environmental conditions such as temperature, humidity, and seasonal changes.
Such natural occurrences are normal and do not constitute manufacturing defects.
Environmental Impact
Changes in humidity, temperature, and exposure to:
- Heat pumps
- Direct sunlight
- Air conditioning
- Indoor heating
may cause solid wood to expand, contract, or develop minor cracks over time. This is a normal and expected behaviour of solid timber products.
Warranty Coverage
This warranty covers:
- Structural defects
- Manufacturing faults
- Failure affecting usability or structural integrity
This warranty does NOT cover:
- Stiff doors or stiff drawers due to the process of natural timber movement
- Hairline cracks or surface checking
- Cosmetic changes that do not affect structural integrity
- Damage caused by environmental conditions, such as temporary swelling doors or drawers due to extreme climate changes.
- Improper use, misuse, or lack of proper care
Consumer Guarantees Act
Nothing in this warranty excludes or limits your rights under the Consumer Guarantees Act 1993.
Goods are guaranteed to be of acceptable quality, durable, and fit for their intended purpose under normal residential use.
Recommended Care
To minimise natural wood movement:
- Maintain stable indoor humidity levels
- Avoid placing furniture near heat sources
- Avoid direct sunlight exposure
- Use furniture in indoor residential environments only