Terms & Conditions General

Overview

In these Terms and Conditions, “we”, “our”, and “us” refer to DealX Trading Limited trading as ‘Harbour Furniture’, and “you” refers to the customer. All monetary references are in New Zealand dollars (NZD). These Terms and Conditions, along with your order, form the complete agreement between DealX Trading Limited and you, the customer. No external terms apply to this website or our business unless expressly agreed upon in writing by both parties. Any changes to these Terms must be confirmed in writing and mutually approved.

Acceptance

These Terms and Conditions govern your access to and use of our website and its services. By registering as a member or purchasing any products from us, you agree to be bound by these Terms. If you do not agree, you must not use our services. By accepting these Terms, you confirm that you are at least 18 years of age. We currently sell and deliver products only within New Zealand and do not offer international shipping.

Choice of colour and design

For products that offer options such as colour, size, or left-hand/right-hand configurations, please specify your preference when placing your order. If no preference is provided, we will dispatch the item that is readily available in stock. Please note that all colour selections are subject to availability.

Information errors

While we endeavour to ensure all information provided on our website is accurate and up to date, we reserve the right to cancel or refuse any order in the event a product is listed with an incorrect price or inaccurate description due to typographical error, technical fault, or any other oversight. In such circumstances, any amounts paid by you in relation to the affected order will be refunded in full.

Warranty Policy - General

We warrant the quality of our products and, unless otherwise specified, all items are covered by a 12-month Return to Base (RTB) warranty from the date of purchase. Under RTB terms, the customer is responsible for the cost of returning the product to us. Upon receipt, we will, at our discretion, repair or replace any faulty item. A refund will only be issued if a replacement is not available.

This warranty is non-transferable and applies solely to the original purchaser. Shipping and delivery charges are non-refundable under any circumstances.

We guarantees the repair or replacement of any product found to have a manufacturing or material defect.

This warranty covers defects that arise from manufacturing or material issues but does not cover:

• Deterioration attributable to fair wear and tear in the course of normal usage.
• Failure arising from failure to observe the manufacturer’s care, maintenance, or usage instructions.
• Damage resulting from accidents, misuse, or neglect.
• Defects caused by the natural characteristics of the material used (such as wood grain or slight variations in color).
• Products used for commercial purposes.
• Unauthorised repairs, incorrect assembly, misuse, abuse, or use of the product in a manner for which it was not intended

Voidance: Any unauthorised modification, repair, or physical/structural alteration to the product shall immediately invalidate and void the warranty in its entirety.

This warranty is valid only for residential use (this warranty is void if the product has been used for business or commercial purposes) and applies from the original date of purchase,unless expressly stated otherwise in writing. Please retain proof of purchase for warranty claims.

1. Harbour Furniture reserves the right to improve, modify, discontinue, or alter products, specifications, finishes, dimensions, materials, fittings, packaging, or decorative details at any time without prior notice. Such changes may apply to future stock and sales.

2. As many of our products are manufactured using natural timber and handcrafted processes, variations in grain, texture, shade, finish, and appearance are normal and expected. Timber may naturally change, mellow, darken, or lighten over time due to ageing, environmental conditions, and exposure to sunlight.

3. Images, samples, showroom displays, advertisements, and website photographs are provided for general illustrative purposes only. Actual products supplied may differ slightly in colour, texture, grain pattern, detailing, or finish. Unless otherwise stated, any substituted or updated product supplied will be of comparable quality, functionality, and value.

4. Our rustic and handcrafted furniture collections may intentionally include natural and manufactured characteristics such as knots, timber joins, grain variation, wood filler, distress marks, antiquing effects, small splits, saw marks, texture variation, and minor surface imperfections. These are deliberate design features and form part of the intended appearance and individuality of the product rather than defects.

5. Solid wood furniture is manufactured using joined and laminated solid timber components, which may include both hardwood and softwood materials. Solid timber panels are commonly formed from multiple pieces of timber joined together and are not necessarily cut from a single continuous slab.

6. The visible external surfaces and primary structural components of our hardwood furniture, including cabinets, bed frames, and exposed sofa frames, are manufactured using solid hardwood. Certain non-visible, internal, or supportive components may utilise softwood or other suitable auxiliary materials, including but not limited to backing boards, internal drawer components, bed slats, and sofa support slats.

7. Natural timber characteristics including but not limited to knots, grain movement, tiger striping, mineral streaks, black lines, colour variation, texture variation, and small irregularities are inherent features of genuine solid wood furniture. These natural characteristics are not considered manufacturing faults or quality defects and do not affect the structural integrity or intended use of the product. In case of below timber effectiveness, a buyer should NOT treat it as a quality issue.

8. Leather and upholstered products may vary in colour, texture, grain, softness, and markings due to the natural properties of hides and fabrics. Natural scars, creases, wrinkles, and markings may be visible and are not regarded as defects.

9. Certain products may require customer assembly or partial home assembly for transport protection, handling efficiency, or delivery purposes. Products requiring assembly will generally be identified on the product listing or packaging.

10. Some furniture products may include integrated low-voltage electrical components such as LED lighting, wireless charging units, USB ports, or power accessories. Certain products may require an adaptor or plug converter suitable for New Zealand electrical standards, which unless otherwise specified, is to be supplied by the customer at their own cost.

11. While we make reasonable efforts to display product colours and finishes accurately, we cannot guarantee exact colour representation due to differences in monitor settings, photography lighting, screen calibration, timber batches, fabric dye lots, reflections, and other environmental factors.

12. Clearance, discounted, seconds, ex-display, or promotional products may contain cosmetic imperfections, handling marks, scratches, dents, packaging wear, or other minor defects. Such imperfections are reflected in the discounted sale price. Unless required under applicable consumer law, clearance and seconds products are sold on an “as is” basis.

13. Customers are responsible for ensuring all measurements, dimensions, accessways, stairways, lift access, door clearances, and placement suitability are checked prior to purchase and delivery. Harbour Furniture accepts no liability for issues arising from incorrect measurements, insufficient information provided by the customer, or minor manufacturing tolerances and variations.

14. Product dimensions provided on our website, catalogues, or marketing materials are approximate only and may vary slightly due to manufacturing tolerances, handcrafted production methods, and material characteristics.

Measurements

1. If you supply us with incomplete or incorrect information we will not accept liability for any resulting extra costs incurred. If we make minor alterations we will accept no liability for any costs incurred as a result. Please call or email ahead of ordering if you feel a small change in the size of the item will render the item not suited to your requirements.

2. Please note that all and any dimensions specified by Harbour Furniture are only approximate.

Prices

1. Prices online & in-store include GST, if appropriate, at the current rate. All prices are subject to promotional discounts or offers.

2. We will deliver the products to you on weekdays, to your home address. Should you live in Urban New Zealand, the delivery charge will be given a quote according to the different locations across NZ by two-man and one-man deliveries. We will contact you in advance to arrange a delivery date.

3. Prices stated on the website are not transferable to sales elsewhere or through other means, they are only for online promotions and purchases.

4. Prices of online promotion items are valid until midnight on the day the promotion expires.

5. If we indicate to you that a price displayed was displayed in error, we will not honor the said price.

Payments

At the time the order is placed, you need to pay by credit, debit card or bank deposit. The price of the product is the price at the time and date the order is made. You guarantee that the payment details you provide are correct. We reserves the right to secure validation of your details before placing an order.

Payments will not be processed until all required information has been duly received by us.

Payments are not cleared on weekends or public holidays; therefore, please ensure sufficient funds are available on your credit card to facilitate payment processing on the next business day.

Payment must be made in full when the order is placed.

We also reserve the right to modify product prices displayed on www.harbourfurniture.co.nz at any time without prior notice.

While we employ advanced technological measures to secure transactions, we disclaim any liability for damages or consequential losses (whether direct or indirect) arising from fraudulent or unauthorized use of a customer’s credit card. Please be advised that we do not collect or store customers’ credit card information.

We have the right to refuse any orders placed by you.

The contract is deemed as complete when all of the following steps have been taken

1. We receive a valid debit card payment or credit card charge
2. Your online order is accepted by us
3. We send you confirmation of receipt of the order in the form of an email
4. The goods are dispatched to you.
   

A consumer finance option may be available. Should you require this service please contact our customer services team.

We have the right to cancel your order for in stocked items, any order until such time as we have sent the delivery confirmation email.

Order cancellation is NOT accepted for Pre-Ordering program items and clearance items.

Refunds, Returns, and Right of Cancellation

Due to the size, professional packaging, and value of our furniture items. We are unable to accept free cancellation or provide a refund for reasons of changing personal circumstances, changing mind, or an inaccessible place of delivery after purchase, etc. In some cases, we may accept a return request, if we accept your return, a 15% restocking service charge of the order value and the returning freight cost will apply. However, if the goods are manufactured faulty, you have 5 working days from delivery (the date on which you receive the items) in which to claim your order for replacement or repair. If you wish to do so, you need to email us within 5 working days from delivery. If any return or exchange is accepted by us, it must be in the same condition as received. If the carriers or you open the box to look at the product, please ensure that you do not damage the packaging, box or the product. Please ensure that you re-package the items. All original packaging must be returned with the item.

 We have a helpful and friendly customer service team on hand to help you with any matters of this nature. Our online customer service is available via email (sales@harbourfurniture.co.nz) from 10:30 AM to 4.30 PM, Monday to Friday.

New and Unused Items

We accept returns or exchanges for new and unused items only. Please contact our customer service team within 5 working days of delivery. Returns are subject to a 15% restocking service fee and returning transport costs. Items must be in their original condition and packaging.

Faulty or Damaged items

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 (CGA). If a product is faulty or damaged, you are entitled to a remedy in accordance with the CGA. Remedies may include repair, replacement, or refund depending on the nature of the issue.

Reporting Faults: Should you identify a fault/damage in your product, please notify us within three working days from delivery (the date on which you receive the items). Your notification must include photographic or video evidence of the issue, accompanied by your relevant reference or invoice number. We shall respond to your notification with an update within one (1) to two (2) business days. Please ensure to keep the items in sellable condition and keep the packaging in the same condition that it was provided in.

Technical Assessment: Where the query is of a technical nature requiring consultation with our suppliers to facilitate effective resolution, a response may take up to five (5) working days.

Remedial Action: The Company reserves the right, at its sole discretion and based on the nature and characteristics of the fault, to elect an appropriate remedy. This may include repair, replacement, or provision of parts to restore functionality. Partial refunds may be offered where appropriate to facilitate continued use of the item. If a replacement or repair isn’t possible, we will accept the return and may issue a refund or store credit.

Product Return & Assessment: The Company will require the faulty item to be returned to our nearest branch for further assessment. Assessments requiring technical support may take up to ten (10) working days.

Collection Limitations: Please note that the Company does not organise collection services from rural delivery addresses. Customers residing at rural delivery addresses shall be responsible for delivering the product to the nearest designated courier depot for collection, or must provide the Company with a non-rural delivery address for collection arrangements. If for any reason you cannot facilitate the collection of goods on the confirmed date which has been arranged, please inform the carriers at least one full working day ahead of the scheduled collection time. This is so that an alternative date can be arranged. Should the carriers be unable to access the items scheduled for return on the date agreed, additional charges will be applied to the customer.

Non-Returnable Or Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Used or Lightly Opened Items
• End of Line Clearance Sales
• Defect Clearance Sales
• Mattresses & Pillows
• Pre-Order Special Orders

Cancellations

Cancellations or refunds are not available due to (not limited to)

• Changes in personal circumstances
• Change of mind
• Change of preference
• Incorrect choice
• Change of preference
• Size, colour, style or any other product specifications not suitable
• No longer required
• Found another product elsewhere

Return Rules

All returned items will be inspected by our team. If approved, refunds will be issued minus the 15% restocking fee and return costs.

Return Address

All returns must be approved before being sent. Please address all returns to: 24A Peterkin Street, Taitā, Lower Hutt, 5019

Disclaimer

Should the customer or a third party attempt to carry out repairs on the goods, we will not be liable for the resulting loss or damage.

The refund will not include the delivery charge, the retailed freight rates will be applied to customer's order for the refund to be paid.

If you decide to cancel the order after it has been dispatched, but we have been unable to deliver the item due to events beyond our control (including floods, force majeure, or weather conditions), the customer will remain liable for the return delivery charge

The following circumstances are not deemed defective or faulty:

• Temporary swelling doors or drawers due to extreme climate changes. Such swelling tends to reduce within 5 days. There will be rare occasions where the timber will not settle, in which case you will need to shave or sand a small amount from the side of the door or the bottom of the drawer front. A small amount of furniture wax will protect the furniture in the area where the adjustment has been made. 
• Stiff doors or stiff drawers due to the process of natural timber movement

Promotions and Specials

Gift Card:

• Valid for 180 days from the effective purchase date.
• Non-refundable and cannot be redeemed for cash.
• Orders paid with a gift card are not eligible for cash refunds.
• Can be used for online purchases only.
• Lost or stolen gift cards will not be replaced.
• Cannot be used to purchase other gift cards.
• May not be used in conjunction with other promotions unless specified.

Shipping & Pick-up Guide

General Shipping Information

A shipping estimate will be automatically generated once all items have been added to your shopping cart and your shipping address, including suburb and postcode, has been verified. All shipping rates are quoted in New Zealand Dollars (NZD). Final delivery charges will be calculated and displayed at checkout.

For delivery locations not included within our standard shipping options, please contact our customer support team via email at support@harbourfurniture.co.nz. Shipping costs for such locations will be assessed and communicated accordingly.

We provide delivery services to both urban and rural areas within New Zealand only. Please note that we do not offer international shipping services.

Delivery to private boxes (P.O. Boxes) or similar postal addresses is not available.

Full payment of all charges, including shipping fees, is required prior to dispatch of goods. Delivery timeframes are subject to product availability and the destination address.

To facilitate the delivery process, customers are required to provide a valid contact telephone number during checkout. This contact detail may be used by our delivery partners to coordinate delivery or communicate updates regarding your order.

In certain cases, oversized, overweight, or otherwise restricted items may not be eligible for delivery to rural locations, or additional delivery charges may apply. Customers are encouraged to contact our customer service team to discuss possible delivery options for such orders.

We are working with few transport service providers in both New Zealand, their domestic delivery team will be in touch with you by phone call once your order arrived at your local depot. Please allow an extra 3 to 5 working days for your local carriers to attend your address. Please refer to the following information regarding our standard delivery timeframes:

• Courier Deliveries (Within the Same Island): Estimated delivery within 1 to 3 working days. Please note that deliveries to rural areas may require additional time.
• Courier Deliveries (Inter-Island): Estimated delivery within 2 to 4 working days. Rural deliveries may experience extended timeframes.
• Large Freight Deliveries (Within the Same Island): Estimated delivery within 3 to 5 working days. Delivery to rural locations may take longer due to logistical constraints.
• Large Freight Deliveries (Inter-Island): Estimated delivery within 3 to 8 working days, with potential delays for rural destinations.

All timeframes provided are indicative only and are expressed in business days, excluding weekends and public holidays. Delivery times may vary based on destination, item size, and carrier capacity. We are not liable for loss or damage due to unforeseen circumstances or reasonable delay, which is outside of Harbour Furniture’s reasonable control.

Should you be unable to take the delivery on the arranged date, please inform the carrier service at least 48 hours in advance. This is so that another date can be arranged. On the newly arranged date, return charges will apply if the carriers can then not access the place of delivery. In some situation, your accessibility is limited, if the delivery service on site takes longer than 15 minutes to carry the item upstairs and place it, additional onsite time charges may apply. These are billed at $180+/hr, with the first 15 minutes excluded.

If at the time of attempted delivery, you are not available, it is then your responsibility to contact the carriers and arrange redelivery. In this case, a redelivery fee may be charged. If more than 48 hours are left your order may then be returned to our warehouse and return charges will apply to you. The return charge will also apply if on delivery there is no safe way to access the property.

Any changes we or you make to an existing order will impact when it is delivered. The originally confirmed delivery date may therefore not be attainable. If this is the case we will provide you with a new delivery date as quickly as possible.

You are responsible for ensuring that the delivery location is safe, clear, and reasonably accessible from public accessways for our delivery team and carriers. If our delivery staff or freight partners determine that access conditions are unsafe or unsuitable for delivery, the delivery may be postponed or refused until safe access is provided. Where a delivery requires additional assistance, specialised equipment, lifting services, or third-party contractors due to difficult site access, restricted entry, stairs, narrow pathways, or similar conditions, any additional costs incurred will be your responsibility. If a re-delivery is required because the delivery location was inaccessible or unsuitable at the scheduled delivery time, further delivery charges and/or storage fees may apply. Deliveries are commonly completed using medium to large freight vehicles, including trucks up to approximately 7.5 tonnes. It is your responsibility to ensure that your property has suitable and lawful access for furniture delivery prior to purchase.

Please expect an estimated extra 8 to 12 Weeks for the Pre-Order Special items. If an order contains an item in the Pre-Order Special program, the delivery time automatically will default to PO items together. Please email our customer service if you wish to separate the deliveries for your order of POs and other in-stocked items.

Shipping quote applies to a single shipment only. If the order includes multiple products, the shipment will be scheduled based on the latest estimated arrival date of the products.

The national delivery quote provided is for a single shipment. If multiple deliveries are required, please place separate orders based on the stock availability. If you require items with different estimated arrival times (ETA) to be shipped separately, we recommend placing separate orders based on the availability dates. This allows us to prioritize in-stock items for immediate dispatch.

All promotional activities exclude shipping fees, which are charged separately.

Deliveries are generally made to your door only (ground floor only). Drivers are not obligated to deliver items beyond the ground floor, including navigating stairs. For apartment deliveries, items will generally be delivered to the building reception, or to the customer’s doorstep at the sole discretion of the delivery driver.

All delivery timeframes are estimates only and are expressed in business days, excluding weekends and public holidays. While all reasonable efforts are made to meet the indicated delivery timeframes, we accept no liability for delays caused by third-party courier or freight forwarding services.

The delivery service does not include unpacking of goods, removal of packaging materials, or disposal of old furniture.

If there is no safe way to access the property and we are therefore unable to deliver, we reserve the right to cancel your order and then refund payments, subject to our policy on returns.

Customers are required to inspect all goods upon delivery. Any damage sustained in transit must be reported to us within 24 hours of receipt, accompanied by supporting evidence (such as photographs or video documentation). Failure to report transit damage within this timeframe may affect eligibility for claims or remedies. It is essential to inspect the external packaging for obvious signs of damage. Any signs of damage should be signed for as damaged at the time of the delivery. Failure to do so may slow or fail the exchange procedure.

Should you choose to have items delivered to a third-party carrier, we do not accept responsibility or liability for damage to the goods. When you use your own third-party carrier, the risk involved in the forwarding delivery is your own.

If you order multiple items, we will give you a dispatch date worked out based on the longest lead time. Should multiple orders be placed to be delivered to the same address, the items will be grouped and the dispatch date will again be worked out based on the longest lead time.

Click & Collect (Free Pickup)

We are pleased to offer a Free Pickup (Click & Collect) service for customer convenience. Please note that advance booking is strongly recommended, as same-day pickup is not available due to high demand. Customers are required to schedule their pickup in advance by contacting our customer support team at support@harbourfurniture.co.nz.

A notification of the order is ready for pick up would be sent to you by email once your order is prepared. Most commonly a pick up order would be ready in 1 to 10 working days, please expect longer time during the busy selling season such as Christmas, or Black Friday. Please get in touch with us by email to confirm your order is ready for collection before attending if you wish to pick up an order without an email notification.

Customers may authorise a third party to collect their order on their behalf. In such cases, the authorised person must present the order invoice number and evidence of your written authority to collect the goods. Pre-arrangement and confirmation with our customer support team are required prior to any third-party collection.

Self Collection is only available in the cities we have a distribution center in New Zealand, please inquire if you are unsure.

We appreciate your understanding and cooperation in facilitating an efficient pickup process.

In-Store Collection Option

For customers seeking a prompt solution, we offer the option of in-store collection immediately following purchase, subject to stock availability. Availability confirmation will be provided at the time of order.

We are committed to ensuring a seamless and satisfactory shopping experience. Should you have any questions or require further assistance, please contact our customer support team (support@harbourfurniture.co.nz) for prompt assistance.

Solid Wood Natural Characteristics Disclaimer and Warranty Terms

Natural Characteristics of Solid Wood

Solid wood is a natural material and may exhibit inherent characteristics including, but not limited to:

• Small cracks or hairline splits
• Wood grain variation
• Colour variation
• Minor movement, expansion, or contraction
• Surface checking

These characteristics occur due to natural responses to environmental conditions such as temperature, humidity, and seasonal changes.

Such natural occurrences are normal and do not constitute manufacturing defects.

Environmental Impact

Changes in humidity, temperature, and exposure to:

• Heat pumps
• Direct sunlight
• Air conditioning
• Indoor heating

may cause solid wood to expand, contract, or develop minor cracks over time. This is a normal and expected behaviour of solid timber products.

Warranty Coverage

This warranty covers:

• Structural defects
• Manufacturing faults
• Failure affecting usability or structural integrity

This warranty does NOT cover:

• Stiff doors or stiff drawers due to the process of natural timber movement
• Hairline cracks or surface checking
• Cosmetic changes that do not affect structural integrity
• Damage caused by environmental conditions, such as temporary swelling doors or drawers due to extreme climate changes.
• Improper use, misuse, or lack of proper care

Consumer Guarantees Act

Nothing in this warranty excludes or limits your rights under the Consumer Guarantees Act 1993.

Goods are guaranteed to be of acceptable quality, durable, and fit for their intended purpose under normal residential use.

Recommended Care

To minimise natural wood movement:

• Maintain stable indoor humidity levels
• Avoid placing furniture near heat sources
• Avoid direct sunlight exposure
• Use furniture in indoor residential environments only

Mattress Disclaimer and Warranty Terms

Warranty Period

This mattress is covered by a Limited Warranty of 12 months from the original date of purchase.

This warranty applies only to the original purchaser and is not transferable.

What This Warranty Covers

This Limited Warranty covers manufacturing defects in materials and workmanship under normal residential use.

Covered items include:

Structural Manufacturing Defects

• Broken or cracked internal springs caused by manufacturing fault
• Failure of internal support system not related to misuse
• Defective stitching or seam failure due to workmanship

Permanent Indentation (Sagging)

Permanent indentation is covered only if ALL of the following conditions are met:

• Indentation is 25mm (1 inch) or greater
• Indentation is measured without any weight on the mattress
• Mattress has been used on a properly supportive and compliant bed base
• Indentation is not localised (e.g. edge sitting or single-point pressure)

Body impressions, comfort settlement, or softening of materials are not considered defects.

What Is NOT Covered (Exclusions)

This warranty does not cover:

1. Normal Wear and Tear

• Softening of foam or comfort layers
• Body impressions less than 25mm
• Changes in firmness preference

2. Improper Use or Support

• Use on an unsuitable, damaged, or unsupported bed base
• Slat bases without adequate centre support
• Slat spacing exceeding recommended limits
• Floor use without ventilation

3. Localised Damage

• Sagging caused by sitting on the edge of the mattress
• Damage caused by repeated pressure in one area
• Localised indentations or uneven wear

4. Abuse or Neglect

• Jumping, trampling, standing, or placing heavy objects on the mattress
• Folding or bending the mattress
• Water damage, stains, mould, or mildew
• Damage caused by pets

5. Failure to Follow Care Instructions

• Failure to rotate the mattress periodically
• Use of the mattress for commercial or rental purposes

Caring for your mattress

Proper mattress care is essential to maintain a comfortable and healthy sleeping environment. Follow these three simple steps to help keep your mattress in excellent condition:

• ROTATE YOUR MATTRESS: Regularly rotating your mattress helps distribute wear evenly and maintain long-lasting comfort. For the first three months, we recommend rotating your mattress once every two weeks. After that, continue to rotate it once every three months. As ours mattresses are one-sided (non-flip), simply rotate the mattress 180 degrees from end to end.
• USE A MATTRESS PROTECTOR: A mattress protector helps safeguard your mattress from spills, stains, and everyday wear. It can also provide protection against allergens such as dust mites, which may contribute to respiratory issues or aggravate allergies. For best results, choose a protector that is breathable and machine washable for easy care and maintenance.
• AVOID JUMPING AND BENDING: Jumping on your mattress can damage the springs and comfort layers, reducing its lifespan and support. Bending or folding the mattress may also harm the internal structure, so it is important to keep it in its original shape at all times, especially when moving or transporting it.

 

Bed Base Requirements

To be eligible for warranty coverage, the mattress must be used on:

• A structurally sound bed base
• Adequate centre support for Double size and above
• Slat spacing no greater than 75mm

Failure to meet these requirements may void the warranty.

Warranty Claim Process

To lodge a warranty claim, customers must provide:

• Proof of purchase
• Clear photos of the mattress (top and sides)
• Photos of the bed base and support system
• Measurement of the claimed indentation

Inspection or independent assessment may be required.

Remedies

If a manufacturing defect is confirmed, the seller may, at its discretion:

• Repair the mattress
• Replace the mattress with an equivalent model
• Provide a partial refund based on time of use

Consumer Guarantees Act Notice (New Zealand)

This warranty is provided in addition to the rights and remedies available under the Consumer Guarantees Act 1993.S

Website Content & Disclaimer

We make reasonable efforts to ensure that all information, descriptions, specifications, pricing, and other content displayed on our website are accurate and up to date. However, from time to time, errors, inaccuracies, omissions, or typographical mistakes may occur, and information may change without prior notice. We reserve the right to correct any errors and to amend or update information at any time without liability.

To the fullest extent permitted by New Zealand law, Harbour Furniture excludes all representations, warranties, and guarantees, whether express or implied, regarding the accuracy, completeness, reliability, or suitability of any information, materials, or content contained on this website or associated platforms.

Harbour Furniture shall not be liable for any loss, damage, cost, or expense arising directly or indirectly from reliance on, use of, or inability to use any information, materials, pricing, or content displayed on this website. Users access and rely on website content at their own discretion and risk.