Terms & Conditions

Overview

In these Terms and Conditions, “we”, “our”, and “us” refer to DealX Trading Limited trading as ‘Harbour Furniture’, and “you” refers to the customer. All monetary references are in New Zealand dollars (NZD). These Terms and Conditions, along with your order, form the complete agreement between DealX Trading Limited and you, the customer. No external terms apply to this website or our business unless expressly agreed upon in writing by both parties. Any changes to these Terms must be confirmed in writing and mutually approved.

Acceptance

These Terms and Conditions govern your access to and use of our website and its services. By registering as a member or purchasing any products from us, you agree to be bound by these Terms. If you do not agree, you must not use our services. By accepting these Terms, you confirm that you are at least 18 years of age. We currently sell and deliver products only within New Zealand and do not offer international shipping.

Choice of colour and design

For products that offer options such as colour, size, or left-hand/right-hand configurations, please specify your preference when placing your order. If no preference is provided, we will dispatch the item that is readily available in stock. Please note that all colour selections are subject to availability.

Information errors

While we endeavour to ensure all information provided on our website is accurate and up to date, we reserve the right to cancel or refuse any order in the event a product is listed with an incorrect price or inaccurate description due to typographical error, technical fault, or any other oversight. In such circumstances, any amounts paid by you in relation to the affected order will be refunded in full.

Warranty Policy - General

We warrant the quality of our products and, unless otherwise specified, all items are covered by a 12-month Return to Base (RTB) warranty from the date of purchase. Under RTB terms, the customer is responsible for the cost of returning the product to us. Upon receipt, we will, at our discretion, repair or replace any faulty item. A refund will only be issued if a replacement is not available.

This warranty is non-transferable and applies solely to the original purchaser. Shipping and delivery charges are non-refundable under any circumstances.

We guarantees the repair or replacement of any product found to have a manufacturing or material defect.

This warranty covers defects that arise from manufacturing or material issues but does not cover:

• Deterioration attributable to fair wear and tear in the course of normal usage.
• Failure arising from failure to observe the manufacturer’s care, maintenance, or usage instructions.
• Damage resulting from accidents, misuse, or neglect.
• Defects caused by the natural characteristics of the material used (such as wood grain or slight variations in color).
• Products used for commercial purposes.
• Unauthorised repairs, incorrect assembly, misuse, abuse, or use of the product in a manner for which it was not intended

Voidance: Any unauthorised modification, repair, or physical/structural alteration to the product shall immediately invalidate and void the warranty in its entirety.

This warranty is valid only for residential use (this warranty is void if the product has been used for business or commercial purposes) and applies from the original date of purchase,unless expressly stated otherwise in writing. Please retain proof of purchase for warranty claims.

1. Harbour Furniture reserves the right to improve, modify, discontinue, or alter products, specifications, finishes, dimensions, materials, fittings, packaging, or decorative details at any time without prior notice. Such changes may apply to future stock and sales.

2. As many of our products are manufactured using natural timber and handcrafted processes, variations in grain, texture, shade, finish, and appearance are normal and expected. Timber may naturally change, mellow, darken, or lighten over time due to ageing, environmental conditions, and exposure to sunlight.

3. Images, samples, showroom displays, advertisements, and website photographs are provided for general illustrative purposes only. Actual products supplied may differ slightly in colour, texture, grain pattern, detailing, or finish. Unless otherwise stated, any substituted or updated product supplied will be of comparable quality, functionality, and value.

4. Our rustic and handcrafted furniture collections may intentionally include natural and manufactured characteristics such as knots, timber joins, grain variation, wood filler, distress marks, antiquing effects, small splits, saw marks, texture variation, and minor surface imperfections. These are deliberate design features and form part of the intended appearance and individuality of the product rather than defects.

5. Solid wood furniture is manufactured using joined and laminated solid timber components, which may include both hardwood and softwood materials. Solid timber panels are commonly formed from multiple pieces of timber joined together and are not necessarily cut from a single continuous slab.

6. The visible external surfaces and primary structural components of our hardwood furniture, including cabinets, bed frames, and exposed sofa frames, are manufactured using solid hardwood. Certain non-visible, internal, or supportive components may utilise softwood or other suitable auxiliary materials, including but not limited to backing boards, internal drawer components, bed slats, and sofa support slats.

7. Natural timber characteristics including but not limited to knots, grain movement, tiger striping, mineral streaks, black lines, colour variation, texture variation, and small irregularities are inherent features of genuine solid wood furniture. These natural characteristics are not considered manufacturing faults or quality defects and do not affect the structural integrity or intended use of the product. In case of below timber effectiveness, a buyer should NOT treat it as a quality issue.

8. Leather and upholstered products may vary in colour, texture, grain, softness, and markings due to the natural properties of hides and fabrics. Natural scars, creases, wrinkles, and markings may be visible and are not regarded as defects.

9. Certain products may require customer assembly or partial home assembly for transport protection, handling efficiency, or delivery purposes. Products requiring assembly will generally be identified on the product listing or packaging.

10. Some furniture products may include integrated low-voltage electrical components such as LED lighting, wireless charging units, USB ports, or power accessories. Certain products may require an adaptor or plug converter suitable for New Zealand electrical standards, which unless otherwise specified, is to be supplied by the customer at their own cost.

11. While we make reasonable efforts to display product colours and finishes accurately, we cannot guarantee exact colour representation due to differences in monitor settings, photography lighting, screen calibration, timber batches, fabric dye lots, reflections, and other environmental factors.

12. Clearance, discounted, seconds, ex-display, or promotional products may contain cosmetic imperfections, handling marks, scratches, dents, packaging wear, or other minor defects. Such imperfections are reflected in the discounted sale price. Unless required under applicable consumer law, clearance and seconds products are sold on an “as is” basis.

13. Customers are responsible for ensuring all measurements, dimensions, accessways, stairways, lift access, door clearances, and placement suitability are checked prior to purchase and delivery. Harbour Furniture accepts no liability for issues arising from incorrect measurements, insufficient information provided by the customer, or minor manufacturing tolerances and variations.

14. Product dimensions provided on our website, catalogues, or marketing materials are approximate only and may vary slightly due to manufacturing tolerances, handcrafted production methods, and material characteristics.

Measurements

1. If you supply us with incomplete or incorrect information we will not accept liability for any resulting extra costs incurred. If we make minor alterations we will accept no liability for any costs incurred as a result. Please call or email ahead of ordering if you feel a small change in the size of the item will render the item not suited to your requirements.

2. Please note that all and any dimensions specified by Harbour Furniture are only approximate.

Prices

1. Prices online & in-store include GST, if appropriate, at the current rate. All prices are subject to promotional discounts or offers.

2. We will deliver the products to you on weekdays, to your home address. Should you live in Urban New Zealand, the delivery charge will be given a quote according to the different locations across NZ by two-man and one-man deliveries. We will contact you in advance to arrange a delivery date.

3. Prices stated on the website are not transferable to sales elsewhere or through other means, they are only for online promotions and purchases.

4. Prices of online promotion items are valid until midnight on the day the promotion expires.

5. If we indicate to you that a price displayed was displayed in error, we will not honor the said price.

Returns and refunds

If a product you receive is found to be faulty, we will make every reasonable effort to resolve the issue promptly. You must notify us in writing within three (3) working days of receiving the goods. Where a fault is confirmed, we will provide a replacement and fulfil all obligations under the Consumer Guarantees Act 1993.

Where goods are returned for reasons other than a fault, the original shipping fees are non-refundable, and a restocking fee of 15% of the purchase price will apply.

To be eligible for a full refund, returned items must be in their original, unused, and resalable condition as received by the purchaser. We do not accept responsibility for, or offer refunds on, items damaged either directly or indirectly after receipt by the purchaser. In all such cases, shipping charges will not be refunded, and the 15% restocking fee will apply.

If you have received an item that is faulty or damaged, call us or email us within 24 hours of finding out about the damage. We will need to see a few pictures of the damage, taken with a digital camera and then emailed to us. No returns are accepted for goods sold as clearance items.

Please wait to receive authorization from us before returning an item. Said authorization will be valid for 7 days from the delivery date of the item in question.

Damaged or Faulty Goods

Warranty: The majority of our products are supplied with a minimum return-to-base warranty period of one (1) year.

Reporting Faults: Should you identify a fault in your product, please notify us promptly. Your notification must include photographic or video evidence of the issue, accompanied by your relevant reference or invoice number. We shall respond to your notification with an update within one (1) to two (2) business days.

Technical Assessment: Where the query is of a technical nature requiring consultation with our suppliers to facilitate effective resolution, a response may take up to five (5) working days.

Remedial Action: The Company reserves the right, at its sole discretion and based on the nature and characteristics of the fault, to elect an appropriate remedy. This may include repair, replacement, or provision of parts to restore functionality. Partial refunds may be offered where appropriate to facilitate continued use of the item.

Product Return & Assessment: The Company may require the faulty item to be returned to our nearest branch for further assessment. Assessments requiring technical support may take up to ten (10) working days.

Collection Limitations: Please note that the Company does not organise collection services from rural delivery addresses. Customers residing at rural delivery addresses shall be responsible for delivering the product to the nearest designated courier depot for collection, or must provide the Company with a non-rural delivery address for collection arrangements.

Change of mind returns

We do not accept returns, exchanges, or refunds for change of mind purchases.

This includes (but is not limited to):

• Incorrect choice

• Change of preference

• Size, colour, or style not suitable

• No longer required

• Found a better price elsewhere

Please ensure measurements, colours, and product specifications are carefully checked before placing your order.

Consumer Guarantees Act (CGA)

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.

If a product is faulty, not as described, unsafe, or does not perform as reasonably expected, you are entitled to a remedy in accordance with the CGA. Remedies may include repair, replacement, or refund depending on the nature of the issue.

Payments

At the time the order is placed, you need to pay by credit, debit card or bank deposit. The price of the product is the price at the time and date the order is made. You guarantee that the payment details you provide are correct. We reserves the right to secure validation of your details before placing an order.

Payments will not be processed until all required information has been duly received by us.

Payments are not cleared on weekends or public holidays; therefore, please ensure sufficient funds are available on your credit card to facilitate payment processing on the next business day.

Payment must be made in full when the order is placed.

We also reserve the right to modify product prices displayed on www.harbourfurniture.co.nz at any time without prior notice.

While we employ advanced technological measures to secure transactions, we disclaim any liability for damages or consequential losses (whether direct or indirect) arising from fraudulent or unauthorized use of a customer’s credit card. Please be advised that we do not collect or store customers’ credit card information.

We have the right to refuse any orders placed by you.

The contract is deemed as complete when all of the following steps have been taken

1. We receive a valid debit card payment or credit card charge
2. Your online order is accepted by us
3. We send you confirmation of receipt of the order in the form of an email
4. The goods are dispatched to you.
   

A consumer finance option may be available. Should you require this service please contact our customer services team.

We have the right to cancel your order for in stocked items, any order until such time as we have sent the delivery confirmation email.

Order cancellation is NOT accepted for Pre-Ordering program items, clearance items.

Delivery

We endeavour to dispatch all orders at the earliest opportunity. Estimated delivery timeframes are as follows:

• Wellington Region: Standard deliveries will be dispatched within 2 to 3 working days.
• North Island: Standard deliveries will be dispatched within 3 to 5 working days.
• South Island: Standard deliveries will be dispatched within 5 to 8 working days.
• For large freight shipments, an additional 3 to 4 working days may be required.

Please note that deliveries to rural or remote areas may experience extended delivery times due to logistical limitations.

General Shipping Information

Deliveries are generally made to your door only (ground floor only).

Drivers are not obligated to deliver items beyond the ground floor, including navigating stairs. For apartment deliveries, items will generally be delivered to the building reception, or to the customer’s doorstep at the sole discretion of the delivery driver.

All delivery timeframes are estimates only and are expressed in business days, excluding weekends and public holidays. While all reasonable efforts are made to meet the indicated delivery timeframes, we accept no liability for delays caused by third-party courier or freight forwarding services.

The delivery service does not include unpacking of goods, removal of packaging materials, or disposal of old furniture.

In the event that the customer is unavailable to receive the delivery, redelivery will be scheduled, and a redelivery fee may be charged.

Customers are required to inspect all goods upon delivery. Any damages sustained in transit must be reported to us within 24 hours of receipt, accompanied by supporting evidence (such as photographs or video documentation). Failure to report transit damages within this timeframe may affect eligibility for claims or remedies.

For further information about our combined shipping, please visit Shipping & Pick-up Guide – Harbour

Solid Wood Natural Characteristics Disclaimer and Warranty Terms

Natural Characteristics of Solid Wood

Solid wood is a natural material and may exhibit inherent characteristics including, but not limited to:

• Small cracks or hairline splits
• Wood grain variation
• Colour variation
• Minor movement, expansion, or contraction
• Surface checking

These characteristics occur due to natural responses to environmental conditions such as temperature, humidity, and seasonal changes.

Such natural occurrences are normal and do not constitute manufacturing defects.

Environmental Impact

Changes in humidity, temperature, and exposure to:

• Heat pumps
• Direct sunlight
• Air conditioning
• Indoor heating

may cause solid wood to expand, contract, or develop minor cracks over time. This is a normal and expected behaviour of solid timber products.

Warranty Coverage

This warranty covers:

• Structural defects
• Manufacturing faults
• Failure affecting usability or structural integrity

This warranty does NOT cover:

• Natural wood movement
• Hairline cracks or surface checking
• Cosmetic changes that do not affect structural integrity
• Damage caused by environmental conditions
• Improper use, misuse, or lack of proper care

Consumer Guarantees Act

Nothing in this warranty excludes or limits your rights under the Consumer Guarantees Act 1993.

Goods are guaranteed to be of acceptable quality, durable, and fit for their intended purpose under normal residential use.

Recommended Care

To minimise natural wood movement:

• Maintain stable indoor humidity levels
• Avoid placing furniture near heat sources
• Avoid direct sunlight exposure
• Use furniture in indoor residential environments only

Mattress Disclaimer and Warranty Terms

Warranty Period

This mattress is covered by a Limited Warranty of 12 months from the original date of purchase.

This warranty applies only to the original purchaser and is not transferable.

What This Warranty Covers

This Limited Warranty covers manufacturing defects in materials and workmanship under normal residential use.

Covered items include:

Structural Manufacturing Defects

• Broken or cracked internal springs caused by manufacturing fault
• Failure of internal support system not related to misuse
• Defective stitching or seam failure due to workmanship

Permanent Indentation (Sagging)

Permanent indentation is covered only if ALL of the following conditions are met:

• Indentation is 25mm (1 inch) or greater
• Indentation is measured without any weight on the mattress
• Mattress has been used on a properly supportive and compliant bed base
• Indentation is not localised (e.g. edge sitting or single-point pressure)

Body impressions, comfort settlement, or softening of materials are not considered defects.

What Is NOT Covered (Exclusions)

This warranty does not cover:

1. Normal Wear and Tear

• Softening of foam or comfort layers
• Body impressions less than 25mm
• Changes in firmness preference

2. Improper Use or Support

• Use on an unsuitable, damaged, or unsupported bed base
• Slat bases without adequate centre support
• Slat spacing exceeding recommended limits
• Floor use without ventilation

3. Localised Damage

• Sagging caused by sitting on the edge of the mattress
• Damage caused by repeated pressure in one area
• Localised indentations or uneven wear

4. Abuse or Neglect

• Jumping, trampling, standing, or placing heavy objects on the mattress
• Folding or bending the mattress
• Water damage, stains, mould, or mildew
• Damage caused by pets

5. Failure to Follow Care Instructions

• Failure to rotate the mattress periodically
• Use of the mattress for commercial or rental purposes

Bed Base Requirements

To be eligible for warranty coverage, the mattress must be used on:

• A structurally sound bed base
• Adequate centre support for Double size and above
• Slat spacing no greater than 75mm

Failure to meet these requirements may void the warranty.

Warranty Claim Process

To lodge a warranty claim, customers must provide:

• Proof of purchase
• Clear photos of the mattress (top and sides)
• Photos of the bed base and support system
• Measurement of the claimed indentation

Inspection or independent assessment may be required.

Remedies

If a manufacturing defect is confirmed, the seller may, at its discretion:

• Repair the mattress
• Replace the mattress with an equivalent model
• Provide a partial refund based on time of use

Consumer Guarantees Act Notice (New Zealand)

This warranty is provided in addition to the rights and remedies available under the Consumer Guarantees Act 1993.S