Shipping & Pick-up Guide

General Shipping Information

A shipping estimate will be automatically generated once all items have been added to your shopping cart and your shipping address, including suburb and postcode, has been verified. All shipping rates are quoted in New Zealand Dollars (NZD). Final delivery charges will be calculated and displayed at checkout.

For delivery locations not included within our standard shipping options, please contact our customer support team via email at support@harbourfurniture.co.nz. Shipping costs for such locations will be assessed and communicated accordingly.

We provide delivery services to both urban and rural areas within New Zealand only. Please note that we do not offer international shipping services.

Delivery to private boxes (P.O. Boxes) or similar postal addresses is not available.

Full payment of all charges, including shipping fees, is required prior to dispatch of goods. Delivery timeframes are subject to product availability and the destination address.

To facilitate the delivery process, customers are required to provide a valid contact telephone number during checkout. This contact detail may be used by our delivery partners to coordinate delivery or communicate updates regarding your order.

In certain cases, oversized, overweight, or otherwise restricted items may not be eligible for delivery to rural locations, or additional delivery charges may apply. Customers are encouraged to contact our customer service team to discuss possible delivery options for such orders.

We are working with few transport service providers in both New Zealand, their domestic delivery team will be in touch with you by phone call once your order arrived at your local depot. Please allow an extra 3 to 5 working days for your local carriers to attend your address. Please refer to the following information regarding our standard delivery timeframes:

• Courier Deliveries (Within the Same Island): Estimated delivery within 1 to 3 working days. Please note that deliveries to rural areas may require additional time.
• Courier Deliveries (Inter-Island): Estimated delivery within 2 to 4 working days. Rural deliveries may experience extended timeframes.
• Large Freight Deliveries (Within the Same Island): Estimated delivery within 3 to 5 working days. Delivery to rural locations may take longer due to logistical constraints.
• Large Freight Deliveries (Inter-Island): Estimated delivery within 3 to 8 working days, with potential delays for rural destinations.

All timeframes provided are indicative only and are expressed in business days, excluding weekends and public holidays. Delivery times may vary based on destination, item size, and carrier capacity. We are not liable for loss or damage due to unforeseen circumstances or reasonable delay, which is outside of Harbour Furniture’s reasonable control.

Should you be unable to take the delivery on the arranged date, please inform the carrier service at least 48 hours in advance. This is so that another date can be arranged. On the newly arranged date, return charges will apply if the carriers can then not access the place of delivery. In some situation, your accessibility is limited, if the delivery service on site takes longer than 15 minutes to carry the item upstairs and place it, additional onsite time charges may apply. These are billed at $180+/hr, with the first 15 minutes excluded.

If at the time of attempted delivery, you are not available, it is then your responsibility to contact the carriers and arrange redelivery. In this case, a redelivery fee may be charged. If more than 48 hours are left your order may then be returned to our warehouse and return charges will apply to you. The return charge will also apply if on delivery there is no safe way to access the property.
Any changes we or you make to an existing order will impact when it is delivered. The originally confirmed delivery date may therefore not be attainable. If this is the case we will provide you with a new delivery date as quickly as possible.

You are responsible for ensuring that the delivery location is safe, clear, and reasonably accessible from public accessways for our delivery team and carriers. If our delivery staff or freight partners determine that access conditions are unsafe or unsuitable for delivery, the delivery may be postponed or refused until safe access is provided. Where a delivery requires additional assistance, specialised equipment, lifting services, or third-party contractors due to difficult site access, restricted entry, stairs, narrow pathways, or similar conditions, any additional costs incurred will be your responsibility. If a re-delivery is required because the delivery location was inaccessible or unsuitable at the scheduled delivery time, further delivery charges and/or storage fees may apply. Deliveries are commonly completed using medium to large freight vehicles, including trucks up to approximately 7.5 tonnes. It is your responsibility to ensure that your property has suitable and lawful access for furniture delivery prior to purchase.

Please expect an estimated extra 8 to 12 Weeks for the Pre-Order Special items. If an order contains an item in the Pre-Order Special program, the delivery time automatically will default to PO items together. Please email our customer service if you wish to separate the deliveries for your order of POs and other in-stocked items.

Shipping quote applies to a single shipment only. If the order includes multiple products, the shipment will be scheduled based on the latest estimated arrival date of the products.

The national delivery quote provided is for a single shipment. If multiple deliveries are required, please place separate orders based on the stock availability. If you require items with different estimated arrival times (ETA) to be shipped separately, we recommend placing separate orders based on the availability dates. This allows us to prioritize in-stock items for immediate dispatch.

All promotional activities exclude shipping fees, which are charged separately.

Deliveries are generally made to your door only (ground floor only). Drivers are not obligated to deliver items beyond the ground floor, including navigating stairs. For apartment deliveries, items will generally be delivered to the building reception, or to the customer’s doorstep at the sole discretion of the delivery driver.

All delivery timeframes are estimates only and are expressed in business days, excluding weekends and public holidays. While all reasonable efforts are made to meet the indicated delivery timeframes, we accept no liability for delays caused by third-party courier or freight forwarding services.

The delivery service does not include unpacking of goods, removal of packaging materials, or disposal of old furniture.

If there is no safe way to access the property and we are therefore unable to deliver, we reserve the right to cancel your order and then refund payments, subject to our policy on returns.

Customers are required to inspect all goods upon delivery. Any damage sustained in transit must be reported to us within 24 hours of receipt, accompanied by supporting evidence (such as photographs or video documentation). Failure to report transit damage within this timeframe may affect eligibility for claims or remedies. It is essential to inspect the external packaging for obvious signs of damage. Any signs of damage should be signed for as damaged at the time of the delivery. Failure to do so may slow or fail the exchange procedure.

Should you choose to have items delivered to a third-party carrier, we do not accept responsibility or liability for damage to the goods. When you use your own third-party carrier, the risk involved in the forwarding delivery is your own.

If you order multiple items, we will give you a dispatch date worked out based on the longest lead time. Should multiple orders be placed to be delivered to the same address, the items will be grouped and the dispatch date will again be worked out based on the longest lead time.

Click & Collect (Free Pickup)

We are pleased to offer a Free Pickup (Click & Collect) service for customer convenience. Please note that advance booking is strongly recommended, as same-day pickup is not available due to high demand. Customers are required to schedule their pickup in advance by contacting our customer support team at support@harbourfurniture.co.nz.

A notification of the order is ready for pick up would be sent to you by email once your order is prepared. Most commonly a pick up order would be ready in 1 to 10 working days, please expect longer time during the busy selling season such as Christmas, or Black Friday. Please get in touch with us by email to confirm your order is ready for collection before attending if you wish to pick up an order without an email notification.

Customers may authorise a third party to collect their order on their behalf. In such cases, the authorised person must present the order invoice number and evidence of your written authority to collect the goods. Pre-arrangement and confirmation with our customer support team are required prior to any third-party collection.

Self Collection is only available in the cities we have a distribution center in New Zealand, please inquire if you are unsure.

We appreciate your understanding and cooperation in facilitating an efficient pickup process.

In-Store Collection Option

For customers seeking a prompt solution, we offer the option of in-store collection immediately following purchase, subject to stock availability. Availability confirmation will be provided at the time of order.

We are committed to ensuring a seamless and satisfactory shopping experience. Should you have any questions or require further assistance, please contact our customer support team (support@harbourfurniture.co.nz) for prompt assistance.