Deliveries are generally made to your door only (ground floor only).
Drivers are not obligated to deliver items beyond the ground floor, including navigating stairs. For apartment deliveries, items will generally be delivered to the building reception, or to the customer’s doorstep at the sole discretion of the delivery driver.
All delivery timeframes are estimates only and are expressed in business days, excluding weekends and public holidays. While all reasonable efforts are made to meet the indicated delivery timeframes, we accept no liability for delays caused by third-party courier or freight forwarding services.
The delivery service does not include unpacking of goods, removal of packaging materials, or disposal of old furniture.
In the event that the customer is unavailable to receive the delivery, redelivery will be scheduled, and a redelivery fee may be charged.
Customers are required to inspect all goods upon delivery. Any damages sustained in transit must be reported to us within 24 hours of receipt, accompanied by supporting evidence (such as photographs or video documentation). Failure to report transit damages within this timeframe may affect eligibility for claims or remedies.
For further information about our combined shipping, please visit Shipping & Pick-up Guide – Harbour
